Keep your online office running smoothly
Mandatory support for MR Web costs $750 per year, payable in advance,
and covers:
|
Telephone, MR Live online chat
& remote support*
(9 am – 5 pm CST, M–F,
excluding holidays) |
included |
 |
Email & fax support |
included |
|
24x7 KnowledgeBase
support |
included |
|
eNewsletter |
included |
|
Update release |
included |
|
MR Web Server re-installation service |
$250/incident |
|
* Remote access requires
a browser that allows ActiveX Controls to be installed by MR Support.
(PC Anywhere,
or any other alternative remote access tools that allows MR Support
to connect, is also acceptable.)
Support policies do not include:
- Training
- Hardware and third-party software -maintenance and support
- Disaster recovery
- Off-business-hour support
- Support for your clients
For more information, contact MR
Sales.
|
Support is included free for the first year after
installation, and gives you customer support via phone, fax, email,
online and our website, as well as free MR Web update and maintenance
releases.
|
